According to a survey by Hotels.com, guests want to feel at home – but some take it far away.
survey The results published by expidia in March revealed that the most immersed on behavior, moving around the barefoot, 94% of the respondents considered it unfair.
According to the survey, each other is wearing hotel clothes in lobby (92%), followed by public performance of affection in the pool.
Some hotels deal with these behaviors by providing subtle signals rather than a heavy approach.
“I believe that if you and your employees are becoming respectable then customers will follow the lead [and] Discrete, “said the co-founder of Blue Door Kitchen and Inn, Rem Arbid.
He said that the guests who speak loudly on their phones are another common issue. Employees can ask guests to call me politely, he said, but “the response is not always positive.”
Gradually the signaling hotel protocols can encourage guests to take more care, saying, cited the example of employees speaking in calm voices.
A subtle approach can also work with other forms of inappropriate behavior, such as wearing inappropriate dress, which can close other guests.
Ariel Barionuvo, managing director of La Koralina Island House in Panama, said, “In a high-level retreat, can be shown in pajamas or bare feet around shared places.”
To address those issues, some hotels offer etiquette guidelines in pre-reconcile emails or during check-in process.
However, for some people, the barefoot is more about safety than Decorum, a resort in Ireland and Golf Club, Kilcia Castle General Manager Edan O’Sullevan said.
All on-property restaurants require shirts and shoes, and the hotel encourages guests to dress in public parts of the palace. Although some can not be worn accordingly after swimming or spa trip, “it’s not ideal,” he said.
Nevertheless, the 18-Hole Golf Course of the hotel still applies a strict dress code on the greens, and restricts non-collar shirts and tracksuits, O’Sullyven said.
More pressure issues
However, other people in the industry say they are taking a more modern approach to luxury standards.
Sam Jagger, Managing Director of Mebourne Beverly Hills, said, “Whether it is PJ in breakfast, puppies in beds, or children enjoying the pool – we all welcome this.”
Instead the hotel priority “fellow guests and our team’s safety and privacy,” he said.
Mary D’Agnis-Fernandez, the founder of Hospitality Training Company MDA Hospitality Solutions, said strict dress codes are not as common as they did. For him, poor behavior – such as a public outbreak – is a major problem for the purpose of staff members or other guests, he said.
He said, “This is in these circumstances, sometimes uncontrolled, which is more than those working in the industry,” he said, given that team members are trained to make such situations in a private sector by committing uproar in a private sector.
When there is disruptive behavior in luxury properties, employees can only be labeled “fun police” to do their work, said Cassandra Wheeler, who was a guest service supervisor at a Hilton Hotel.
“We will just laugh, smile, and tell them a great day,” he said. “We are treated like individual servants in the stressed conference and sometimes in local weekends.”
Another problem highlighted in the survey is guests that hog the pool chairs. Some 60% of the respondents say that they reject the passengers doing so, which reduces this behavior in some hotel buds.
According to the press release by expadia, Marriott’s Mau Ocean Club – Lahina and Nepily Towers allow guests to reserve an additional chair only. And St. George Beach Hotel and Spa Resort Bus in Cyprus allocate sunbade to guests on arrival.
